By purchasing products on this website, you agree to our refund and return policy. We not accept returns for products that have been opened from their original packaging and/or used. 

We will happily accept return and exchange purchases from Scrubology products in their original, unused, and clean condition with all original tags attached. You have 35 days from your shipping date to qualify for a full refund or exchange on your item(s). 

Items must be unused, and undamaged to be eligible for a return or exchange. You may also need the receipt or proof of purchase. We may request photos of the items that you are looking to return.

Scubology Ltd reserves the right to refuse a refund or exchange that does not abide by our return policy. 

The buyer must pay all return shipping costs and register their return package with a tracking number as the shipping return risks are the responsibility of the buyer. You will be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Original shipping costs are non-refundable. 

If your return is accepted, we will notify you. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 5-14 business days for your refund to appear on your statement.

To start a return, you can contact us at hello@scrubology.co.uk. Please include your order number and the issue that you have with your item(s). 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@scrubology

Lost packages

It’s always frustrating when shipping errors happen! Please let us know immediately if your package has not arrived.

We will start an investigation with the shipping carrier. These investigations require the cooperation of the customer to complete the affidavit in a timely manner.

Once the affidavit is completed, it usually takes the insurance company 10 business days to complete the investigation. Once the investigation is completed, we will be in touch with you to confirm the next steps. If the insurance claim is approved, we will either issue you a full refund or send you a replacement package.

You have 35 days from the shipping date to let us know of issues with your order. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You have 35 days from the shipping date to let us know of any damages or issues with your order.