It’s always frustrating when shipping errors happen! Please let us know immediately if your package has not arrived.

We will start an investigation with the shipping carrier. These investigations require the cooperation of the customer to complete the affidavit in a timely manner.

Once the affidavit is completed, it usually takes the insurance company 10 business days to complete the investigation. Once the investigation is completed, we will be in touch with you to confirm the next steps. If the insurance claim is approved, we will either issue you a full refund or send you a replacement package.

You have 35 days from the shipping date to let us know of issues with your order.